Bumblebee IT Support Technicians provide IT Support to various customers and locations across the U.S. This position will work from home answering support calls via phone and Microsoft Teams. In addition you will serve as the local technician for your region when dispatch is needed to a client in the area. You must be able to travel to the client site with a one day notice up to 3 hours away. May involve overnight stays as well depending on client needs
Current hiring in the following areas:
- Aberdeen, MS
- Oklahoma City, OK
- Tulsa, OK
- Charlotte, NC
- Corona, CA
- Knoxville, TN
- Little Rock, AR
- Fort Smith, AR
- Crown Point. IN
This position will be home based but will require travel to clients as needed. Some overnight stays may be required (less than 25%) to complete assigned tasks and projects.
Candidates within 2 hours driving distance of described areas preferred.
Responsibilities
- Provide remote and onsite support for Microsoft Windows desktop and server OS
- Support Active Directory, Azure AD/Office 365 users
- Provide first level support for networking issues (voice, wired/wireless, VPN)
- Effectively troubleshoot, resolve and properly document support calls and cases.
- Support, configure and deploy laptops/desktops as well as ancillary devices (printers, scanners, access, points)
- Work closely with support team members to resolve issues
- Assist in documenting solutions for our Knowledgebase for training and information purposes.
Must be available to work days, evenings, weekends, and holidays – as needed – to meet the demands of the department and our customers.
Skills
- 2 Year/4 Year Degree in Computer Science/Business related field preferred.
- Proven working experience in installing, configuring, supporting, and troubleshooting windows desktops remotely and onsite
- Solid experience in the configuration of client VPN solutions
- Experience using a helpdesk ticketing system
- Basic knowledge of networking experience
- Excellent written and verbal communications skills
